I hate being called into jewelry stores by bored employees. They saw my mom eyeing the store as we walked by and the lady inside pulled us in. She proceeded to do a hard sell of their most expensive things once they realized they had my mom's attention. I'm not a big fan of any jewelry but the lady was still trying to push things on me via suggesting my mom to get them for me even when I said 'no thank you' and made it clear I wasn't interested. My mom caught on to the hard sell of their expensive stuff after almost caving in to it. She and I pledged to avoid this place from now on.
Went in to exchange a bracelet for a larger size. Was helped quickly, the exchange went fine, my girlfriend is happy. Not a bad experience, no issues.
I had an issue with one of my Pandora rings. My boyfriend had given it to me, so I did not have the receipt. The staff at Pandora listened to me, asked helpful questions, and exchanged my ring with no hassle. Best customer service I have experienced in a long long time! I will definitely be coming back to this Pandora and referring them to family and friends.
Horrible experience at this location. if I could give them 1 star I would.. on December 27th,2017, My sister and I entered this store with hopes of me purchasing one the Disney charms, when we entered no one greeted us nor did they even acknowledged us. As we preceded to shop I tried to make small talk with the one of the six employees who happened to be doing nothing but talking each other, but even that they did not make any effort in helping. I'm not sure if the was I was attire that made it seem like I didn't have money but I left the store heart broken, discouraged and embarrassed.
Customer service is horrendous, management needs to be overhauled there. Sad that such a great product can be ruined by a single experience. Luckily I found out there was a store in the woodland mall and was able to complete my transaction there.
Pandora is a US Jewelry Store based in Grandville, Michigan. Pandora is located at 3700 Rivertown Pkwy STE 2198, Grandville, MI 49418, USA.
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