I purchased a necklace for my Mom less than 3 months ago and the chain broke. This was no bargain bin necklace. It came with a pamphlet warranty, so I thought I was all set. I expected a different experience. I went in there to get it repaired. No customer service, no eye contact at all. I eventually walked up to someone who was too busy doing other paperwork and told her the situation. She was so rude. She disappears for 10 minutes not informing me what was even going on or what she was doing. Then she comes back to tell me it will be $40 to repair it because I did not purchase the "extended warranty." What a rip off scam. I got the work done elsewhere, and I won't be back and won't purchase from them again. They won't stand behind their jewelry and there are plenty of other options and places who will for a lifetime free maintenance etc. Rude people, too. Definitely a NO
Very poor customer service. I brought my Tag watch in for repair. They had to send it out to get the battery replaced and other mechanical issue fixed. It took six and a half weeks for it to be completed. There was even a mix up for my watch, they called and said it was in and it wasn't my watch. I was the one who had to keep calling and request updates. The answer was for three weeks, "It will be here by the end of the week." I finally went in and got the repair number to call Tag and inquire about it myself. The store manager even told me Tag was going to overnight my watch after the watch was done because of the lengthy time frame. Well during my conversation with Tag I asked for the tracking number....it was a two day shipping NOT overnight shipping. The store manager asked what they could do to help make it right, (they did pay for the repair of $175), but I also asked for them to cover the next general maintenance. He said no, we can't do that. Yes you can, you just don't want to. I will never go to this store again. Crap service and you get lied to. I do NOT recommend going to this Jared.
Very poor customer service. Unable to keep track of warranty information even when we gave them a phone number that has been in service for years. Will not recommend to anyone. Go to local West Michigan jewelers!
I walked in and really had no idea how to describe what I wanted and she worked a miracle. Kayleigh never tried to push anything elaborate or beyond our budget. I gave her very little to work with and she pulled up Pinterest and started showing me rings she thought I was describing to help narrow in on what I was thinking. Very patient and repeatedly said she wanted to make sure I was 100% pleased with the decision. Kayleigh found precisely what I dreamt of and was so perfectly in our budget.
I love the staff here. Always so helpful. I come in once a week to get my ring cleaned. They always check the stones. And when I lost my diamond, they took care of everything! Super helpful!!!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Grandville, Michigan. Jared The Galleria Of Jewelry is located at 3610 Rivertown Pkwy. SW, Grandville, MI 49418, USA.
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