Always had great vehicle service however the customer service is starting to lack. I understand there is a three hour window so I thought I would check in and run a couple errands. Upon exiting the store to run said errands, I received a call from Jason advising me he would get me checked in upon coming back to the store.
Not really keeping the customer in mind here.
Kind of silly to require someone to sit and wait idly for 3 hours because you must detain them for the waiting period.
Ordered online, and it says someone will call in 24 hours. Nobody called after 3 days, so I called said haven't seen tires yet will call when they come in. Fast forward 2 weeks still no call from them so I called they say the tires came in 8 days ago. So I schedule an appointment for 9:30 the next day, I go back to work get home to a message on my home phone, mind you I never put my home phone on anything cell only. Saying they double booked and had to change my appointment to 10. No big deal right, so I call to confirm and they say nothing bout double booking and my appointment was was 9:30. So I go in and they say we left you a message, so I told them I called to confirm and the guy says, "we didn't know if the tires would be here by 9:30." After they just told me the day before that they showed up on 8 days ago. Needless to say I won't be going back
I walked in to get one of my tires replaced. Within an hour, I got a call asking me to pick my car up. Upon checking the tire, I realized that the incorrect tire was fixed. Because the store was closing, I was asked to return next morning. Saturday morning, as soon as I drove into the store area, someone greeted me and straight took my car for getting the job done. The team took around 30min to get the right tire in. Except the goof-up the first night, my overall experience has been pretty decent.
5 stars for polite and hard working. Zero stars for speed. Expect 10 minutes just waiting in line. Expect an hour wait minimum for your car to be done. I've waited over an hour just to get nail removed or tires rotated. Best advice is to drop off. It's inconvenient but better than waiting in lobby listening to God awful boy band music. Really need some competition in the area.
I went in with low tire pressure to find out I had a small nail in my rear tire. Brian and his team were great at explaining and fixing it! Thank you so much! 10/10 customer service
Discount Tire Store Grandville Mi is a US Car Repair based in Grandville, Michigan. Discount Tire Store Grandville Mi is located at 4595 Canal Ave SW, Grandville, MI 49418, USA.
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