Long time customer of West Michigan Bike and Fitness and I savor every trip to the store. Always greeted and offered assistance. They never "sell" but allow you to shop. Whenever I've had an issue they have resolved the matter quickly and to my satisfaction. I've come in a with a few nuisance issues and they never flinch..but have worked with me.
I have gone to West Michigan Bike and Fitness on Chicago drive for every bike I own. I have in the past had great customer service which is why I went back. I bought an end of season bike and received a 10% veteran discount. Today we went to buy my daughter a bike, it was on sale 8% off. When we cashed out I stated I was a veteran and the lady cashing me out looked at me funny so I advised Dave has always given me a discount. She looked annoyed at that point and when she applied my veteran discount she applied an additional 2% rather than 10% I have always received. Even off of sale prices I have received 10%. Look, I don't expect a discount for being a veteran but if it is offered I will damn sure take it. The kicker was the rude service followed by the irritation in having to honor a discount they offer. We are talking about $30 - I have spent over $4000 in the last few years and have been loyal. My husband has raced for years and he can go anywhere and get a deal with all those he knows in the biking world but we have been loyal to WMBF. So for the savings of $30 they lost our loyalty.
Friendly and accommodating service. Bought three bikes here thus far and always use them for any service needs for all of our bikes. They are always willing to answer questions and take time with their customers .
I did purchase a new bike here. The staff was helpful. They are having a decent sale right now. It is very hard to talk them down on prices, so beware. This store seems more corporate than private, which made me want to bring my money to a different business. I also wish the staff would have explained a bit more about my bike rather than the basics. Other than that, I love my new bike. I liked the environment it's very organized and non-overwhelming. They have some very nice bikes there. Worth checking out.
My friend bought a new Bontrager computer from them. The sensor on the spoke broke on her first ride. When she took it back and they wanted to sell her a new one for $6.00. Now that's against all the rules in the customer service 101 class. My opinion, if it counts for anything, high prices and poor service.
West Michigan Bike And Fitness is a US Bicycle Store based in Grandville, Michigan. West Michigan Bike And Fitness is located at 4300 Chicago Dr SW, Grandville, MI 49418, USA.
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